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Visa has updated its U.S. ATM Operating Rules to require Electronic Journals (E-Journals) for all ATM transactions. Paper journals are no longer acceptable. The change became effective October 18, 2025 and is part of broader security and operational enhancements.

Please follow the following instructions, and remember, we are just a phone call away. Non-compliance can result in financial penalties or loss of Visa transaction processing capability. All of the steps below are free. For more on this ruling, click button below:

VISA Official Rules

THREE EASY STEPS!

#1 BACKUP (optional - but recommended)

Step-by-Step Data Backup for GenMega ATM

Step 1: In the Journal menu, select Copy JNL/Setup to SD/USB.

Step 2: Insert a formatted FAT32 USB drive or SD card (≤2 GB) into the port behind the LCD screen.

Step 3: Press Copy.

Step 4: (Optional) After backup, you can Clear Journal so only new records upload.

#2 ENABLE (enabling Electronic Journals)

Step 1: Access the Operator MenuOn the ATM welcome screen, press these keys in exact order:

ENTER → CLEAR → CANCEL → 1 → 2 → 3. Enter your Password and press ENTER.

Step 2: Go to Journal MenuFrom the Operator Menu, select Journal.

Step 3: Enable EJ UploadSelect EJ Upload En/Disable (sometimes labeled “EJ Upload”).Select Enable.

Step 4: If there is no EJ Upload present. Close out of ATM, and set ready for customers, and skip down to #3 Upgrade, below.

Step 5: Reboot the ATMPower cycle the machine (turn off/on) for the change to take effect.

If you completed step 5 above, your ATM will now automatically send journal records to your host, Switch Commerce (current record + oldest records until everything is uploaded).

#3 UPGRADE (your ATM's operating system)

Click this button. It will ask a few questions before sending you a new free ATM operating system.

NEW ATM OPERATING SYSTEM

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